1. What this policy covers
This policy covers BandSet digital software subscriptions and additional member accounts purchased through Paddle. VibeX provides the software and app support. Your receipt identifies the payment provider; use that provider for any earlier transaction made outside Paddle. There are no physical goods to ship or return.
2. Cancel a subscription
Use the subscription-management link in your Paddle receipt, your account billing area when available, or Paddle buyer support. Cancellation stops the next renewal, with access normally continuing until the paid period ends. It is different from requesting money back. Uninstalling BandSet or leaving a band does not cancel the payer’s subscription.
3. 14-day refund request window
Request a refund within 14 calendar days of your Paddle payment date through Paddle buyer support or the support link on your receipt. Refunds are handled under the Paddle Buyer Terms and Refund Policy linked below. BandSet does not impose additional product-specific refund restrictions.
4. Contact for a refund
Visit paddle.net and select Request refund, or use the support link on your receipt. Your checkout email and receipt or transaction reference help locate the payment. Contact support if you cannot find these details. Never send a password or full card details. BandSet support can help you find the appropriate payment-support channel.
5. Refund processing and access
Paddle handles refund processing, payment-method timing and the effect on the refunded product under its published policy. For help with your band workspace or member accounts, contact BandSet support. A refund request and cancellation of future renewals are separate actions; tell Paddle if you want both.
6. Your rights and purchase records
Mandatory consumer rights, including withdrawal and remedies for faulty products, remain unaffected. The linked Paddle Buyer Terms and Refund Policy apply to Paddle purchases. Keep your receipt and the policy version applying to your payment.